Active Listening Techniques for a Grieving Loved One

Adrienne Jaworski, R.N. discusses the importance of how to connect with a grieving loved one by using activie listening techniques.

The following is a transcription of the video:

Active Listening Techniques for Those Suffering

How do we employ active listening techniques? Well, you want to be visual. You want to pay attention to non-verbal communication. “So, how are you doing?” “Fine, I’m fine.” Does it look like I’m doing fine? No, right? So again, clue in. “You look like you’re not having a good day.” Right? You can say that. Like, “Today’s not a good day for you. Would you like me to stay? Would you like me to go?” So you’re acknowledging that, I might have said I was fine, but my non-verbal is telling me other things.

When you’re listening … listen. Don’t start looking around … “Yeah ,they got a picture over there and” … right? When somebody’s not giving you eye contact when you’re talking to them, you think they don’t care about what you’re saying.

Again, you don’t want to jump in with stories. “Oh, did I tell you about my cousin’s husband? Oh my goodness” … not the time. Put yourself in their place. And that doesn’t mean, “I know exactly what you’re going through.” It means, “Wow, I feel so sad for what you’re going through.” So you can feel the sadness. As our cognitive ability decreases when we grieve, we don’t want to be barraged with a thousand questions. “Well, what happened then? And what did you do then? And now what are you going to do? And then what are you going to do about this? And then what are you going to do about that?”



Last updated: 05.17.2017

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